I have had a few requests for a skin tone tutorial, so I thought I would do one here on my blog, breaking the tutorial up over a few weeks, giving viewers a chance to follow along and share what they accomplished at the end. I will be putting this tutorial up on my web site and DA gallery, when completed.
Reference photo of a arm ( I am using a reference photo from WC Stock on DeviantArt http://wc-stock.deviantart.com/ )
8.0" x 11.0" Professional Grade Acid free Drawing Paper (I suggest Rising Stonehenge)
Electric Pencil Sharpener
Makeup or drafting brush
First 3 Color Pencils Needed
- Prismacolor Cream PC914
- Derwent Coloursoft Pale Peach C570
- Prismacolor Light Peach PC927
Start off first, doing a light sketch of the arm. I made my sketch a little darker than normal, so the scan would pick up the lines. If you make the lines too dark, you can go back and lighten dark pencil marks with an eraser.
If you would like to share or have any questions feel free to comment or email me at firstname.lastname@example.org
For those who don't know about Etsy http://www.etsy.com/ , it is a place to buy and sell handmade items. From art to jewelry. You can also buy arts and craft supplies there as well.
I have had a store over at Esty now for a couple of years. I have made a total of 8 sales and just made my ninth sale, last Sunday on May 30th. The only problem with my last sale was, the buyer didn't pay me, til today. I emailed the buyer once, prior to this, the day after the initial sell, notifying them I could not ship out the artwork, until I received payment. No reply. I waited for another 6 days, today, before I sent out the second notice. A policy I keep on Ebay is the buyer has 7 days to pay me, before I report them and re-list the item. Etsy's policy is payment should be made within 3 days, before the seller should take action.
I have been pondering all day, did I handle the situation well with the customer. Communication is important when being the seller. It is important to let the buyer know how much you appreciate the sale and appreciate their interest in your artwork.After all, they might be a returning customer.
However, I find it very interesting, when someone purchases your artwork on Etsy or Ebay, why some people fail to pay the buyer right away. Especially, when payment is directly through Paypal only and once you click on the buy it now button, you go right to Paypal. This has happened to me twice now, when the customer delayed in paying for the item. The first time, the buyer got upset, when I sent a second invoice, but she did let me know when she intended on paying me. This second time, no response at all. How do you handle a customer like that.?
I have done some research and have come up with a list of tips and ways of handling non-paying customers through Etsy and/or Ebay.
I hope this list may help other artists in dealing with customers.
- Specify in your listing or store policy clear expectations - when the payment needs to be received or the payment deadline. Three to seven days is a good time, unless a site policy is already in place..
- Specify in your listing what will happen to buyers, if they choose not to pay.
- Communication! Prompt follow-up and communication is a must through invoice via paypal, etsy or ebay. Your first communication should be a courteous e-mail congratulating and/or thanking the buyer the day the purchase has been made. Let the buyer know the item is packed and ready to ship out as soon as payment is received.
- Try providing incentives for buyers to promptly send payments - Like buy and pay today and get same day shipping.
- If you do not hear anything from the buyer within 3 days of purchase, attempt another communication follow-up. Again tell the buyer, until payment has been received, you cannot send the item they purchased. Ask the buyer if he or she has plans to pay for the item or not, so that way you can cancel the transaction and re-list the item.
- After 7 days or more have passed and you have still not received a payment or any communication, send a final email, explaining to the buyer, that since they have failed to pay for the item within the allotted time frame, they have left you no alternative, but to report as non-payment and cancel the transaction. You might still give them another 24 hour waiting period just to see if you get a response, if not cancel transaction and provide proper feedback for non-payment and non-communication buyer.
A couple of interesting Links on Etsy
Etsy Customer Service Tips - http://www.squidoo.com/etsy-customer-service-tipsEtsy is a Four Letter Word - http://nataliejost.com/3723